Profile Hincapie: Andrea Housley

Providing great customer service requires good listening skills, excellent working knowledge of our business, and a friendly attitude. These are some of the many traits that Hincapie Customer Service Representative Andrea Housley utilizes when helping service our dealers and consumers.  She’s the first person you get on the phone when you call the office, so we thought we would focus on her for this week’s Profile Hincapie.

Andrea came to Hincapie Sportswear a couple years ago when a friend recommended that she contact the company.  “I’m not a cyclist, but I knew about Hincapie Sportswear from the local media coverage of George,” said the Alabama native. “My friend did boot camp with one of the employees and she said Hincapie was looking for a new customer service rep. I jumped at the chance to work here.”

We were looking for a customer service rep, and when we found out Andrea could do more pull-ups than half the guys around here, we knew she would be tough enough to handle any situation that might arise.  As an avid runner and cross-fit devotee, she is passionate about her fitness.  That athletic discipline carries over into her professional life and helps her keep track of all the activities around the office.  It’s good to have some detail-oriented team members like her to keep things running smoothly.

Her southern charm and her willingness to chat up the customers make her an excellent asset at shows and events like the Tour of California and USA Cycling Championships.  She’s looking forward to making her second trip to Cali, but her real dreams take her much farther away.  “If I wasn’t working here, I would be a professional chef,” she explains. “If I could, I would take a 2 month tour of Europe and take cooking classes along the way.” I think I’m going to start petitioning the boss for some continuing education credits so Andrea can master her Bouchees and Beignets.

This Bama-Girl has mad skills with a bush hog too!

If you call and talk to Andrea on the phone, tell her you read about her on the blog.  You can even send her some recipe recommendations.  Just leave out the “Paula Dean Pound of Butter” stuff.  We’re trying to stay fit for the racing season around here.  Thanks to Andrea for all that she does around here.  We’re glad to have her as part of our Hincapie extended family.

P.S. Happy birthday to Andrea. She's traveling with the Hincapie crew at the Tour of California this week but some friends surprised her at the office with some balloons before she left. It's bad when you have to celebrate your birthday when you are out of town on business but its not as bad when you're hanging on the shores of Lake Tahoe. Happy birthday Andrea.